4th CX Leaders Indonesia 2024 - Elevating the Customer Experience Paradigm in the Digital Landscape - Pullman Jakarta Central Park October 24, 2024 DELEGATE-REGISTRATION DELEGATES RegistrationSalutation- Select -Mr.Ms.Dr.Prof.SirLadyFirst NameLast NameCompany NameJob TitleEmailBusiness Phone NumberMobile Phone NumberWhat is your company's industry?- Select -Banking, Financial Services & InsurancesManufacturingRetail & ECommerceTelecommunicationBPOLogistics & TransportationEnergy/Oil & Gas/ UtilitiesPharmaceuticalsElectrical/Engineering/SemiconductorConstruction/Engineering/Property DeveloperHospitality IndustryGovernmentAcademeOthersOther:What is your organization's current stage in customer experience transformation?- Select -C-LevelVP LevelDirector LevelHead of DepartmentWhat are your Top 3 CX strategic challenges? (Prio 1 -3)CX strategic challenges? (Prio 1-3)Strategic Challenges #1- Select -Lack of resources and skilled personnelInsufficient technological capabilitiesInvestment in CX solutions are relatively lowCreating converting contentIntegrating other departments into CX initiativesOutdated CX analytics toolsPersonalizing customer experiencesDriving organizational culture changeManaging customer data effectivelyBuilding customer engagement and trustMeasuring and proving ROIOthers:Other | Priority #1Strategic Challenges #2- Select -Lack of resources and skilled personnelInsufficient technological capabilitiesInvestment in CX solutions are relatively lowCreating converting contentIntegrating other departments into CX initiativesOutdated CX analytics toolsPersonalizing customer experiencesDriving organizational culture changeManaging customer data effectivelyBuilding customer engagement and trustMeasuring and proving ROIOthers:Other | Priority #2Strategic Challenges #3- Select -Lack of resources and skilled personnelInsufficient technological capabilitiesInvestment in CX solutions are relatively lowCreating converting contentIntegrating other departments into CX initiativesOutdated CX analytics toolsPersonalizing customer experiencesDriving organizational culture changeManaging customer data effectivelyBuilding customer engagement and trustMeasuring and proving ROIOthers:Other | Priority #3What are your top 3 CX priorities? (Prio 1-3)CX priorities? (Prio 1-3)Priority #1- Select -Improving Operational ExcellenceAccelerating Conversions with Data Management ToolsUtilizing Consumer Behavior DataGaining Insights to Predict Customer IntentsDecreasing Response TimeMeasuring Real-Time Customer ExperienceManaging and Analyzing Social MediaEnhancing Employee Engagement and ExperiencePromoting Collaboration Across Business UnitsIncreasing PersonalizationOthersOther | Top #1Priority #2- Select -Improving Operational ExcellenceAccelerating Conversions with Data Management ToolsUtilizing Consumer Behavior DataGaining Insights to Predict Customer IntentsDecreasing Response TimeMeasuring Real-Time Customer ExperienceManaging and Analyzing Social MediaEnhancing Employee Engagement and ExperiencePromoting Collaboration Across Business UnitsIncreasing PersonalizationOthersOther | Top #2Priority #3- Select -Improving Operational ExcellenceAccelerating Conversions with Data Management ToolsUtilizing Consumer Behavior DataGaining Insights to Predict Customer IntentsDecreasing Response TimeMeasuring Real-Time Customer ExperienceManaging and Analyzing Social MediaEnhancing Employee Engagement and ExperiencePromoting Collaboration Across Business UnitsIncreasing PersonalizationOthersOther | Top #3By solutionsBy solution- Select -Hyper-personalizationAI IntegrationEthical CX and PrivacyVirtual and Augmented Reality (VR/AR)Sustainability-driven ExperiencesReal-time Feedback and Instant ResolutionVoice TechnologyOmnichannel CommunicationOmnichannel CommunicationCustomer Data PlatformsWorkforce ManagementAnalyticsOthersBy solution- Select -Hyper-personalizationAI IntegrationEthical CX and PrivacyVirtual and Augmented Reality (VR/AR)Sustainability-driven ExperiencesReal-time Feedback and Instant ResolutionVoice TechnologyOmnichannel CommunicationOmnichannel CommunicationCustomer Data PlatformsWorkforce ManagementAnalyticsOthersBy solution- Select -Hyper-personalizationAI IntegrationEthical CX and PrivacyVirtual and Augmented Reality (VR/AR)Sustainability-driven ExperiencesReal-time Feedback and Instant ResolutionVoice TechnologyOmnichannel CommunicationOmnichannel CommunicationCustomer Data PlatformsWorkforce ManagementAnalyticsOthersBy services- Select -Professional servicesDeployment and integrationSupport and maintenanceConsulting and trainingManaged ServicesBy deployment type- Select -On-premiseCloud-basedBy Enterprise Size- Select -Large EnterpriseSMEsWhat is your role in your organisation's CX investment and project implementation?- Select -Decision MakerBudget HolderInfluencerHow many employees does your organization have?- Select -501 - 10001001 - 30003001 - 5000Over 5000What is your organisation’s annual CX investment funding range?- Select -US$ 100k - 500kUS$ 501k - US$ 1mUS$ 1.01m - US$ 5mUS$ 5.01m - US$ 10mUS$ 10.01m - US$ 30mUS$ 30.01m - US$ 50mUS$ 50.01m and aboveHow did you find us?- Select -Direct call/emailAssociate/ColleagueEmail marketing/newsletterEvent AppEvent WebsiteExhibitors/SuppliersInternet Search EnginesSocial Media (please specify)Other events (please specify)Other websites (please specify)Others (please specify)Please specifyTop 3 Roundtable SessionsPlease select your top 3 roundtable sessions that you would like to attend: (Prio 1-3)Top 1- Select -CX 1: CUSTOMER DATA MANAGEMENTCX 2: CUSTOMER CONTACT EXPERIENCECX 3: DIGITAL COMMERCECX 4: WORKFLOWS AND COLLABORATIONCX 5: OMNICHANNEL AND OPTIMIZATIONTop 2- Select -CX 1: CUSTOMER DATA MANAGEMENTCX 2: CUSTOMER CONTACT EXPERIENCECX 3: DIGITAL COMMERCECX 4: WORKFLOWS AND COLLABORATIONCX 5: OMNICHANNEL AND OPTIMIZATIONTop 3- Select -CX 1: CUSTOMER DATA MANAGEMENTCX 2: CUSTOMER CONTACT EXPERIENCECX 3: DIGITAL COMMERCECX 4: WORKFLOWS AND COLLABORATIONCX 5: OMNICHANNEL AND OPTIMIZATIONPlease specify your dietary requirements- Select -VegetarianNon-VegetarianOthers I consent to store my submitted information. To register for the event and to share the information with the event partner for facilitation. Privacy Policy I accept all the Terms & Conditions. Please read all the Terms & Conditions carefully before you proceed.Submit now