Elevating the Customer Experience Paradigm in the Digital Landscape

4 TH

CX Leaders

Indonesia 2024

October 24, 2024 | Pullman Jakarta Central Park

ABOUT CX LEADERS

1 EXCLUSIVE CX DAY

20+ ELITE SPEAKERS AND FACILITATORS

150+ CX LEADERS ATTENDEES

5 FOCUSED GROUP DISCUSSIONS

INTERACTIVE SESSIONS AND POLLING QUESTIONS

One-To-One Meeting

By Invitation Only for D to C Level

Exclusive Networking Sessions

How do we Interchange?

CONNECT

As senior executives come together for a series of focused group discussions, the table is hosted and moderated by an industry leader and a subject matter expert. Each table features a different topic

ENGAGE

Delegates are divided into groups of five. Each EDXchange session lasts for 60 minutes. FGDs are separated by plenary sessions

LEARN

As hosts can share case studies together, the industry leader and subject matter expert will facilitate meaningful conversation with the delegates - bringing their insights, experience, and best practices

COLLABORATE

This is an opportunity to share and create fruitful conversations in an intimate peer-to-peer group setting which ensures high-level strategic discussion with innovative framework

The EDXchange Experience

The CX Leaders Strategy Forum takes pride in its unique format, ensuring that every Industry Leader – Host delegate is introduced to our VIP international and domestic facilitators who host an EDXchange.

The EDXchange format brings senior executives together for a series of focused group discussions. Each table features a different topic and is hosted by a senior industry leader along with a subject matter expert. With their combined insights and expertise, they facilitate meaningful conversations with our delegates.

Who Attends

Chief Customer Officer
Chief Experience Officer
Chief Marketing Officer
Chief Digital Officer
Chief Information Officer
Chief Technology Officer
WPs / Directors / Heads of CX / Digital Marketing

Industry Focus

BFSI

25%

Public Sector

20%

Retail and E-commerce

20%

Manufacturing

12%

Other Enterprises

23%

Testimonials

"Attending this occasion is highly beneficial, and I've generated numerous leads from other participants. Additionally, I gained valuable insights from various brands present at the event.Considering the success of this event, I strongly believe it would be a great idea for CX Leader to return next year. Therefore, I encourage all of you to join this event."

- Founder Sukesema Logistic

"This event has been fantastic, providing valuable insights into customer experience that we can apply across industries. I hope to glean more insights and implement effective strategies in our organization to enhance customer loyalty. Looking forward to next year's event!"

- CX Head Kaosem Group

Today's event has been absolutely fantastic. We've had the opportunity to listen to inspiring speakers and engage in discussions on insightful topics. It's truly eye-opening to witness the evolving landscape where our customers are not only humans but also robots or AI.

- Customer Success Head Darwin Box Indonesia

"I find it to be very professional. EDX assisted us in ensuring the proper functioning of this event, and we can also enhance the satisfaction of our guests, providing additional education on Customer Experience (CX). As we represent Genesis, it aligns well with our values. I appreciate the responsiveness of the online support provided by EDX. It allows us to ensure the smooth operation of this event within a short timeframe."

- Business Development Head Solutif

"Considering this is my initial collaboration with this organizer, the assessment is positive based on their amiability, helpfulness and is very well-organized."

- Sales Development Representative CleverTap

2024 SPEAKERS AND FACILITATORS

ROY NICHOLAS MANDEY

Chairman

Indonesia Merchants Retail Association - Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Kameswara Natakusumah

CEO and Head of Indonesia

Willis Towers Watson Indonesia

RAINE RENALDI S.IIP, AWP

President

EV-READY Global Mobility

ANDRE BINARTO

Founder & CEO

FranchiseOne

Maulana Christanto

Chief Experience and Analytics

Ruparupa

TONY TAN

Chief Marketing Officer

Madverse

Craig Wheeler

Chief Commercial Officer

Koltiva

Rajesh Grover

Group Vice President - AI, Digital & Omnichannel

Kanmo Group

Abdul Hamid Farid

Vice President - Head of Market Development

PT Mastercard Indonesia

Evan Januli

Vice President Branding & Marketing

Qoala

Dewantoro Bimo

Vice President of Marketing

Telin | Telkom Group

Jason Edward Wuysang

Brand Director

EIGER Tropical Adventure

FIKRI MOHAMAD

Corporate Responsibility Director

L’Oréal Indonesia

Parjono Sudiono

Head of E-commerce

Greenfields Dairy Group

Yanuar Rezqi

Head of Customer Experience

Kasoem Group

ANKY ANDIKARA

Sales Lead, Indonesia

Telesign

SILVER SPONSOR

EXHIBITOR

PARTNERS

MEDIA PARTNERS

SERIES SPONSORS

Step up your CX Game at the 4th CX Leaders Indonesia 2024! Immerse yourself in a realm where innovation meets inspiration, and where every moment is packed with groundbreaking insights, dynamic conversations, and unparalleled networking opportunities. Connect with the brightest minds, explore cutting-edge strategies, and revamp your CX strategy. This isn’t just a forum—it’s your front-row ticket to shaping the next wave of CX. Plunge into an event that’s not only game-changing but also brimming with opportunities to create meaningful bonds and uncover next-level insights!

Here’s the CX Leaders Strategy Forum Indonesia 2023 video highlight – see how we’re elevating customer experience and shaping the future of the industry.