Elevating the Customer Experience Paradigm in the Digital Landscape

Abdul Hamid Farid

Hamid is a dynamic entrepreneur, executive, and management consultant with a wealth of experience spanning the FinTech, Payments, Consumer Banking, and E-commerce sectors. Currently serving as Vice President and Head of Market Development at Mastercard, he leads groundbreaking initiatives that are reshaping the payments landscape.

In his illustrious career, Hamid has held several high-impact roles. As Regional Director at Western Union, he managed operations across Pakistan and Afghanistan, driving growth and innovation. His tenure as Head of Cards in multiple markets saw him spearheading product development and expanding market share. Notably, he also ventured into entrepreneurship, successfully building a startup from the ground up.

At Mastercard, Hamid is at the forefront of numerous strategic projects. From establishing a National Fraud Risk Management Center to launching open-loop transit systems, he is dedicated to creating the most innovative payment experiences. His expertise extends to helping customers with data monetization and pioneering alternative credit scoring methods.

 

 

 

 

2024 Speakers and Facilitators

ROY NICHOLAS MANDEY

Chairman

Indonesia Merchants Retail Association - Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Kameswara Natakusumah

CEO and Head of Indonesia

Willis Towers Watson Indonesia

RAINE RENALDI S.IIP, AWP

President

EV-READY Global Mobility

ANDRE BINARTO

Founder & CEO

FranchiseOne

Maulana Christanto

Chief Experience and Analytics

Ruparupa

TONY TAN

Chief Marketing Officer

Madverse

Craig Wheeler

Chief Commercial Officer

Koltiva

Rajesh Grover

Group Vice President - AI, Digital & Omnichannel

Kanmo Group

Abdul Hamid Farid

Vice President - Head of Market Development

PT Mastercard Indonesia

Evan Januli

Vice President Branding & Marketing

Qoala

Dewantoro Bimo

Vice President of Marketing

Telin | Telkom Group

Jason Edward Wuysang

Brand Director

EIGER Tropical Adventure

FIKRI MOHAMAD

Corporate Responsibility Director

L’Oréal Indonesia

Parjono Sudiono

Head of E-commerce

Greenfields Dairy Group

Yanuar Rezqi

Head of Customer Experience

Kasoem Group

ANKY ANDIKARA

Sales Lead, Indonesia

Telesign