Elevating the Customer Experience Paradigm in the Digital Landscape

ROY NICHOLAS MANDEY

Roy Nicholas Mandey has been the Chairman of the Indonesia Retail Association (APRINDO) since 2015 and the Federation of Asia Pacific Retail Association (FAPRA) since 2022. He is also Head of the Permanent Commission on Domestic Trade, Commerce & Consumer Protection at the Indonesia Chamber of Commerce & Industry (KADIN). Additionally, he serves as an Ambassador for Indonesia and APAC at the World Retail Congress (WRC-UK). Roy is a Board Advisor for Matahari Department Store and Hypermart, and President Commissioner of Cinemaxx Global Pasifik (Cinepolis Indonesia), while actively involved with LEMHANAS since 2017.

2024 Speakers and Facilitators

ROY NICHOLAS MANDEY

Chairman

Indonesia Merchants Retail Association - Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Kameswara Natakusumah

CEO and Head of Indonesia

Willis Towers Watson Indonesia

RAINE RENALDI S.IIP, AWP

President

EV-READY Global Mobility

ANDRE BINARTO

Founder & CEO

FranchiseOne

Maulana Christanto

Chief Experience and Analytics

Ruparupa

TONY TAN

Chief Marketing Officer

Madverse

Craig Wheeler

Chief Commercial Officer

Koltiva

Rajesh Grover

Group Vice President - AI, Digital & Omnichannel

Kanmo Group

Abdul Hamid Farid

Vice President - Head of Market Development

PT Mastercard Indonesia

Evan Januli

Vice President Branding & Marketing

Qoala

Dewantoro Bimo

Vice President of Marketing

Telin | Telkom Group

Jason Edward Wuysang

Brand Director

EIGER Tropical Adventure

FIKRI MOHAMAD

Corporate Responsibility Director

L’Oréal Indonesia

Parjono Sudiono

Head of E-commerce

Greenfields Dairy Group

Yanuar Rezqi

Head of Customer Experience

Kasoem Group

ANKY ANDIKARA

Sales Lead, Indonesia

Telesign