Elevating the Customer Experience Paradigm in the Digital Landscape

Kameswara Natakusumah

Kames has over 26 years of Insurance Industry experience both as Underwriter as well as Insurance Broker  & Risk Consultant. Some of his notable working experiences include Sinarmas Insurance, Lippo General  Insurance, AXA Indonesia, Aon, JLT, Marsh and he joined Willis Towers Watson Indonesia from 1st Jan 2022  as Country CEO and Head of Corporate Risk and Broking. 

Graduated from Monash University in 1998 with a Master’s of Business degree in Banking & Finance  and last year obtained his Doctorate Degree in Business Administration from Padjadjaran University  Indonesia.  

He is a Fellow Member of Australian and NZ Insurance Institute & Finance as well as the Indonesian  Insurance Expert (AAIK) from the Indonesian Insurance Institute and also Indonesian Insurance Broker  Expert (APAI) from the Indonesian Insurance and Reinsurance Brokers Association. 

2024 Speakers and Facilitators

ROY NICHOLAS MANDEY

Chairman

Indonesia Merchants Retail Association - Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Kameswara Natakusumah

CEO and Head of Indonesia

Willis Towers Watson Indonesia

RAINE RENALDI S.IIP, AWP

President

EV-READY Global Mobility

ANDRE BINARTO

Founder & CEO

FranchiseOne

Maulana Christanto

Chief Experience and Analytics

Ruparupa

TONY TAN

Chief Marketing Officer

Madverse

Craig Wheeler

Chief Commercial Officer

Koltiva

Rajesh Grover

Group Vice President - AI, Digital & Omnichannel

Kanmo Group

Abdul Hamid Farid

Vice President - Head of Market Development

PT Mastercard Indonesia

Evan Januli

Vice President Branding & Marketing

Qoala

Dewantoro Bimo

Vice President of Marketing

Telin | Telkom Group

Jason Edward Wuysang

Brand Director

EIGER Tropical Adventure

FIKRI MOHAMAD

Corporate Responsibility Director

L’Oréal Indonesia

Parjono Sudiono

Head of E-commerce

Greenfields Dairy Group

Yanuar Rezqi

Head of Customer Experience

Kasoem Group

ANKY ANDIKARA

Sales Lead, Indonesia

Telesign