Elevating the Customer Experience Paradigm in the Digital Landscape

Rajesh Grover

An entrepreneur at heart with over 20 years of experience across various industries ranging from FMCG, Retail, CPG, Consumer Electronics, Food & Beverage, Real Estate, EdTech, Gaming and E-commerce Startups. Rajesh has built and led high performance teams around the Indian Subcontinent, Middle East, and Southeast Asia. He is known in his professional circles for launch to scale of New Business, change management and Turnaround of business verticals to profitability and leadership capabilities in seamlessly bringing all functions of the company into top gear.

Rajesh speaks regularly at Industry events and talks about Digital Transformation, Business Turnaround and Leadership. He has coached over 40 Sales teams across multiple markets and industries and holds two patents in technology.

2024 Speakers and Facilitators

ROY NICHOLAS MANDEY

Chairman

Indonesia Merchants Retail Association - Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Kameswara Natakusumah

CEO and Head of Indonesia

Willis Towers Watson Indonesia

RAINE RENALDI S.IIP, AWP

President

EV-READY Global Mobility

ANDRE BINARTO

Founder & CEO

FranchiseOne

Maulana Christanto

Chief Experience and Analytics

Ruparupa

TONY TAN

Chief Marketing Officer

Madverse

Craig Wheeler

Chief Commercial Officer

Koltiva

Rajesh Grover

Group Vice President - AI, Digital & Omnichannel

Kanmo Group

Abdul Hamid Farid

Vice President - Head of Market Development

PT Mastercard Indonesia

Evan Januli

Vice President Branding & Marketing

Qoala

Dewantoro Bimo

Vice President of Marketing

Telin | Telkom Group

Jason Edward Wuysang

Brand Director

EIGER Tropical Adventure

FIKRI MOHAMAD

Corporate Responsibility Director

L’Oréal Indonesia

Parjono Sudiono

Head of E-commerce

Greenfields Dairy Group

Yanuar Rezqi

Head of Customer Experience

Kasoem Group

ANKY ANDIKARA

Sales Lead, Indonesia

Telesign